Headlines, Bylines and Datelines

By Jesus F. Llanto
Researcher, Newsbreak

October 9, 2008–Local government units (LGUs) were urged to develop business-friendly environments to attract investments from the fast-growing business process outsourcing (BPO) industry.

During the 2008 Local Government Code Anniversary Conference held Wednesday in Makati City, local officials were told that they should adopt policies that would make them attractive to BPO investments.

LGUs were also encouraged to follow the measures done by the Bacolod City government in supporting the BPO sector. Bacolod City passed an ordinance endorsing accreditation of Philippine Economic Zone Authority (PEZA) sites, and promoted Bacolod as ICT hub by participation in conferences and trade shows and by using website and brochures.

“LGUs sometime have to see themselves as business planner, catalyzer, and enabler instead of being just enforcer,” said Bacolod City councilor and Bacolod-Negros Occidental Federation for Information and Communications Technology chair Jacelle Batapa-Sigue.

Sunshine industry

Considered one of the sunshine industries—along with mining, agri-business and tourism—that can be tapped by local government units, the BPO industry has employed around 300,000 workers and has estimated revenue of US$ 4.9 billion in 2007.

Dan Reyes, president of Sitel and of the Business Process Association of the Philippines, said that among the advantages of the country in attracting BPO investments are the Filipinos’ English-speaking ability, their cultural affinity to the United States, competitive labor, real estate and telecommunication costs. (abs-cbnNews.com/Newsbreak)

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